Student Help Desk

Student Help Desk InformationSHD Logo

Learn how to log in to your student accounts with the Student Technology Guide.  See below for our hours and contact information, along with our Quick Links section to accounts and information.

Regular Hours

8:00am - 6:30pm  Monday - Wednesday
8:00am - 4:30pm  Thursday
8:00am - 2:00pm  Friday
Hours may vary when classes are not in session.

Contact Information

Phone:  (815) 224-0318
Email:  shd@ivcc.edu
Room:  Academic Support Center, A-201
Student Help Request Form

About Student Help Desk

Student Technology Quick Links

Technology Systems

Student Technology Guide  |  Student Technology Checklist PDF

Go to Student Email  |  Student Email Information and Office 365 apps

Go to WebAdvisor  |  WebAdvisor Information and Ellucian GO app

Go to Blackboard  |  Blackboard Information

Go to Tutoring and Writing Center Appointments

Technology Tools

Tech Tools for Learning

Zoom - Joining a Test Meeting  |  Zoom View Control Tips

Distance Learning

CSP-0002 Orientation to Distance Learning Web Page

Preparing for Online Testing  |  Respondus Quick Start Guide  |  Download

Recording Online Presentations

Faculty Web Pages

Campus Technology

Campus Technology/Wireless Access

Textbook Resources

Bookstore  |  What is Inclusive Access?

Pearson Support

McGraw Hill Support