Student Help Desk

As of July 27th, 2022 all students have a new email address. See Student Email Information to find out how to access your new account. 

Contact Information

Submit Ticket
(815) 224-0318
Academic Support Center, A-201

Hours for the Week of November 28th

8:00am - 7:00pm  Monday through Thursday
8:00am - 3:00pm  Friday

December Hours

December 5 - 9, see Regular Hours
December 12 - 16, 8:00am to 4:30pm
December 10 and 20: 8:00am to 4:30pm
Winter Break: email support for sumitted tickets

Regular Hours

8:00am - 6:30pm  Monday to Wednesday
8:00am - 4:30pm  Thursday
8:00am - 3:00pm  Friday
Hours will vary when classes are not in session.
About Student Help Desk

Student Technology Accounts

Use these quick links to log into your student accounts and get help on how to use them. Visit the Student Technology Checklist to make sure you have successfully logged in to all of your accounts before classes begin. 

How to find Your K# and Student ID# 

Log into Student Email  |  Student Email Information
 
Log into WebAdvisor  |  WebAdvisor Information
 
Log into Blackboard  |  Blackboard Information

Campus Technology

Visit Campus Technology for instructions on how to log into computers, access the WiFi, print on campus, and borrow laptops

Learning Tools

Visit these pages for information on how to use these tools to help you learn and stay organized: 

Microsoft 365 Apps 

Read & Write

Online Learning

Taking online classes? Visit these pages to learning more about:

CSP-0002 Orientation to Distance Learning a required, non-credit course that must be completed before taking your first online course. 

Online Testing and Respondus  |  Respondus Quick Start Guide  |  Download

Recording Online Presentations | Speech Lab

Using Zoom

Textbook Resources

Visit the Illinois Valley Online Bookstore, sign in via your school account, and choose the Textbook link in the top left corner to order your textbooks. For help, visit Help Desk Information.

Contact your instructor with questions on how to access your materials in Blackboard.