Student Help Desk

As of July 27th, 2022 all students have a new email address. See Student Email Information to find out how to access your new account. 

Contact Information

Submit Ticket
(815) 224-0318
Academic Support Center, A-201

Regular Hours

8:00am - 6:30pm  Monday to Wednesday
8:00am - 4:30pm  Thursday
8:00am - 3:00pm  Friday
Hours will vary when classes are not in session.
About Student Help Desk

Student Technology Accounts

Use these quick links to log into your student accounts and learn how to use them. New students should use the Student Technology Checklist to successfully log in to all of your accounts before classes begin.  Reminder: New students will have their IVCC computer, email, and Brightspace accounts created within 24 hours after registering.

How to find Your K# and Student ID# 

Log into Student Email  |  Student Email Information
Log into WebAdvisor  |  WebAdvisor Information (and Colleague Self-Service)
Log into Blackboard  |  Blackboard Information (Spring 2023 courses will continue using Blackboard and Summer 2023 courses will use Brightspace)

Log into Brightspace  |  Brightspace Information 

Campus Technology

Visit Campus Technology for instructions on how to log into computers, access the WiFi, print on campus, and borrow laptops

Learning Tools

Visit these pages for information on how to use these tools to help you learn and stay organized: 

Microsoft 365 Apps 

Read & Write

Online Learning

Taking online classes? Visit these pages to learning more about:

CSP-0002 Orientation to Distance Learning a required, non-credit course that must be completed before taking your first online course. 

Online Testing and Respondus  |  Respondus Quick Start Guide  |  Download

Recording Presentations

Preparing to Join a Zoom Meeting

Textbook Resources

Visit the Illinois Valley Online Bookstore, select Shop by Schedule and sign in with your Eagle Mail login. For help, visit  eCampus Help Desk Information.

Contact your instructor with questions on how to access your materials in Blackboard.