Student Email Information

Eagle Mail (IVCC student email) is an official means of communication and the College expects students to access their account on a regular basis. For new students and students who have not attended IVCC for over a year, your Eagle Mail account will be created within 24 hours after registering for credit courses. Your Eagle Mail account will remain active up to three semesters (1 year) after your last semester in a credit course at IVCC.

Go to IVCC Eagle Mail Login Information
Go to How to Reset Your Password
Go to Forgot Your Password
Go to Multi-Factor Authentication
Go to Update MFA Methods
Go to Phishing Information
Go to Microsoft 365 Apps

IVCC Eagle Mail Login Information

Go to Student Email
Enter your email address: K#@ivcc.edu
Enter your password:
- If you have logged in to IVCC Self-Service, then use this password.
- If you have not logged in to IVCC Self-Service, your default password is Eaglesxxxxxxx! (Xs represent your student ID# followed by an exclamation point).
  - Click "Next" for More Information Required. Preferably use your mobile phone number due to needing multifactor authentication when accessing your student email off campus. Not sure what multifactor authentication is, visit Multifactor Authentication.
  - If you chose an email address or security questions as your recovery method, then you must set up a phone number or MS authenticator app too. An authenticator app is more secure than receiving a text. See Update MFA Methods below.
If you have not yet updated your password or need to update again, then you can within your email account. It's recommended that you update your password now, but you have 90 days until you first logged into Self-Service or your student email.
1. Click your initial in the upper right corner and choose View Account
2. Select Change Password under Password
3. Create a password meeting the following requirements:
  - 14 or more characters in length
  - At least 3 of the 4: uppercase, lowercase, number, special character
  - If you are having difficulties creating a new password but believe you are meeting the password requirements, then clear your cache and cookies. For more information on clearing the cache and why it's useful, please visit Clearing Cache and Cookies.
  - This new password becomes your Eagle password. After resetting your email password, allow 1-2 minutes if logging in to an IVCC computer. This allows time for your password to sync. See Campus Technology.
  - You are required to reset your password every 90 days.
  - This process only works with the browser version of Microsoft Outlook (not the desktop version).
Want your Eagle Mail on your mobile phone? Install the Microsoft Outlook app. Choose Office 365 (work/school) as the type of account when you log into the app.
Have you checked your Junk folder? You never know what can be found here.
To automatically forward Eagle Mail to another email address see Turn on automatic forwarding in Outlook on the web. Select Keep a copy of forwarded messages to have a backup of your school email.
To learn more on using a Focused Inbox which provides you two inbox tabs (Focused and Other), visit Focused Inbox for Outlook. Or, if you would rather turn the Focused Inbox off, visit Turn Off Focused Inbox.
It is expected that you use your Eagle Mail when communicating with instructors and departmental offices. To find your instructor's email address, visit Faculty Web Pages.
This becomes your single sign-on used with Self-Service, student email, Brightspace, IVCC computers, etc. Visit the Student Technology Checklist to see where else you can use this login.

Forgot your Password?

Go to www.ivcc.edu/studentemail
Choose Can't Access Your Account, choose Work or School Account, and follow the prompts to reset your password. You must have a current authentication method set up (see next two sections).
Your password must meet the requirements in #4.3 above. By resetting this password, you are resetting your IVCC computer password, Self-Service password, Brightspace password, and library password--allow 1-2 minutes for your new email password to sync as your IVCC computer password.
After five unsuccessful login attempts, you will be locked out for 30 minutes.

Multifactor Authentication

MFA (multifactor authentication) is a security enhancement where you must present two pieces of evidence (security methods) when logging in to an account. These methods fall into any of these three categories: something you know (e.g., password, pin), something you have (e.g., cell phone), or something you are (e.g., fingerprint). For more information, you can watch the video What is Multifactor Authentication? (1:09)

Update MFA Methods

To update your MFA security method, follow the steps below. If your phone number changes, you must update here and also with Records at 815-224-0447.

Go to https://mysignins.microsoft.com/security-info
Log in using your current Eagle login
If prompted, verify your identity
Select Update Info under Security Info
Update or add a sign-in method. You must use either a phone number or the MS authenticator app as a method.
- To update a method, click Change next to the method and follow the prompts.
- To add a method, click +Add Sign-In Method and follow the prompts.

Phishing Information

A phishing attack is the act of a malicious actor sending emails or texts pretending to be a trustworthy source in order to deceive and steal your personal information. IVCC's IT Department strives to safeguard your inbox from unwanted emails, but occasionally phishing emails can slip through. To learn more about phishing and how to protect yourself from these attacks, watch Microsoft's Protect Yourself from Phishing (1:44) and Simplilearn's Phishing Explained in 6 Minutes (6:47).

To report an email to IVCC's IT Department that you believe is suspicious, use the IVCC Report Spam button in your Eagle Mail account. To learn how to report, visit IVCC Reporting Spam Button.

Microsoft 365 Apps

Your Eagle Mail login also gives you access to Microsoft Office Applications like Word, Excel, and PowerPoint. Visit Microsoft 365 Apps for more information on how to use MS 365 Online apps and how to install MS 365 apps on up to 5 of your own devices.