CAOP Who to Contact for What at IVCC

If the IVCC Continuity of Academic Operations Plan (CAOP) is implemented, please utilize the following contacts for support.  When the emergency and continuity plans are in effect, we will offer support ONLY through the email addresses listed below.  IVCC faculty who need to escalate an instructional technology or academic support concern may contact Patrice Hess, patrice_hess@ivcc.edu, or 309-453-8161 (call or text).  If you happen to have personal cell phone numbers for IVCC academic support staff, we ask you respectfully refrain from contacting them directly when the continuity plan is implemented. 

IVCC Continuity of Academic Operations

Blackboard and Office365 for Students

Student Help Desk, shd@ivcc.edu

Email, Blackboard, Respondus, and Zoom for Faculty

  • We will provide first-time login help for IVCC email and Blackboard for IVCC faculty.  We will will also support the use of email, Blackboard, Respondus, and Zoom for current users
  • We will not be introducing Respondus or Zoom for the first time.  When the continuity plan is in effect, we will be in login support mode for email and Blackboard and support only mode for Respondus and Zoom.

IVCC email usernames, password resets - IT Help Desk, (815) 224-0555

Blackboard usernames, password resets - Dawn Lockwood, dawn_lockwood@ivcc.edu and Mary Smith, mary_smith@ivcc.edu

How-to...in Blackboard - Dawn Lockwood, dawn_lockwood@ivcc.edu and Mary Smith, mary_smith@ivcc.edu

Respondus Lockdown Browser and Monitor - Dawn Lockwood, dawn_lockwood@ivcc.edu and Mary Smith, mary_smith@ivcc.edu

Course site copies, troubleshooting - Bob Hunter, bob_hunter@ivcc.edu

Academic Support

Disability Services - tina_hardy@ivcc.edu

Library - library@ivcc.edu or library chat

  • physical materials, books, and interlibrary loan will not be available when the continuity plan is in effect
  • materials returned will be back dated to the last date the library was open
  • a grace period without fines will be implemented as needed
  • library patrons can visit other CARLI libraries which accept IVCC ID cards for borrowing

If the emergency and continuity plans are in effect, IVCC will:

  • suspend tutoring and writing consultation typically offered through the Peer Tutoring and Writing Centers
  • suspend proctored exams administered through the Assessment Centers on the Oglesby Campus and at the Ottawa Center