Inclusive Access Guide for Instructors

Overview

Illinois Valley Community College has partnered with eCampus.com to deliver Inclusive Access course materials within the Brightspace Learning Management System. Below are instructions for faculty who have adopted Inclusive Access materials.

Instructions 

After your course has been created in Brightspace, you need to add an “eCampus Inclusive Access” link if you do not already have one. This link will open the Inclusive Access Dashboard, and from there, students can access content and change their participation preference. See the Inclusive Access Student Experience. As an instructor, you will also have access to the Instructor Analytics Dashboard.

  • You may already have a link in your course. If so, make sure that it opens the dashboard. If you have an old link copied from Blackboard, be sure to delete it. 
  • Please note that materials generally are associated to classes 2-4 weeks prior to the start date. Prior to this time period, you will receive a message that no materials are associated with your class.
  • Your students will have fourteen (14) days from the start of classes to opt-out of participation, and students who opt-out, drop, or withdraw from your class will not be billed.
    • As an instructor, you will not see the opt-out button.
    • Students who opt-out will see an “Opt In” button during this period. They may opt in and out as many times as they wish.
  • For most publisher courseware, you will add a separate link in Brightspace where students will access materials. Students must use the links provided in Brightspace to access inclusive access materials. Direct links to publisher sites for eBooks will lead to students being prompted for payment leading to duplicate charges for them.
  • Different products will integrate to Brightspace in different ways, and some integrations will require setup by you. If you are uncertain about the setup of these products, please reach out to eCampus.com Tier 2 Support at inclusiveaccess@ecampus.com
  • Please note that publisher-platform eBooks (i.e., “Pearson eText”) are considered courseware for the purposes of this program. Students will access these materials in the same way that they would access those platforms (i.e., “MyLab”, “Connect”, “MindTap”).
  • Based on a number of factors, we may adjust adopted ISBNs to facilitate delivering content. Any ISBN changes will not affect content, only the manner of delivery and/or product pricing (Discounted pricing is often assigned by custom ISBNs).

Communications

Recommended Notice in Syllabus: 

Illinois Valley Community College has partnered with eCampus.com to deliver required course materials within Brightspace. To access your materials, go to your Brightspace course site and click the “eCampus Inclusive Access” link for eBooks or the courseware link added by your instructor. If you would like to opt-out of participation in this program, you may do so through the “eCampus Inclusive Access” link in Brightspace. The cost of materials will be applied to your student account. For more information see Textbooks and Inclusive Access on the Student Help Desk Website.

Direct Notices to Students 

The number and timing of direct notices to students will vary based on a variety of circumstances, including events such as when students enroll in participating courses and opt-in/opt-out activity. Here are some notable aspects of our communications. 

  • Students receive notices through either the Inclusive Access dashboard linked in Brightspace or directly to their official student email address. 
  • Beginning one (1) week before the scheduled start of your course section or at the time a student enrolls, whichever comes later, students receive a “Welcome” email that includes basic IA information, including a list of their participating courses and the associated materials and prices. 
  • If a student chooses to opt-out of participation, they will receive a confirmation email. 
  • If a student chooses to opt-in to participation, they will receive a confirmation email.

Content Delivery Methods 

You will likely hear or read references to delivery methods. Please see the following for guidance. 

  • eBooks: eBooks (or “eTextbooks”) will be accessed directly through our platform. In most cases, students will click the “eCampus Inclusive Access” link in your Brightspace course to access the platform dashboard and then click the appropriate “Read Now” button. The Bookshelf eReader allows students to read, highlight, and take notes.
  • Single Sign-On Courseware: Similar to the process outlined above, except your students will click the appropriate “Launch Courseware” button.
  • Code Reveal Courseware: Your students will use our platform to obtain an access code for their courseware. Thereafter, your students will use the publisher’s provided URL for access. Instructors are not able to retrieve an access code. The publisher is expected to provide you access.
  • Publisher Direct Courseware: Your students will access courseware through a separate publisher integration with Brightspace. An access code is not generally required. Students who attempt to access courseware directly from publisher sites will be prompted for payment leading to duplicate charges. We highly recommend contacting the publisher to make use of their support teams for assistance. Our support team can assist in getting you in touch. 

Common Troubleshooting 

  • Students will sometimes attempt to access eBooks or courseware directly through publisher sites. To access materials, students must use the links added in Brightspace. 
  • Occasionally device and/or browser settings will prevent students from accessing materials. We recommend that students try again after firstly closing their browser, secondly trying a different browser, thirdly restarting their device, and lastly using a different device. If none of these steps resolve the issue, please reach out to us using the support information below. 
  • For Apple devices especially, please make sure that “Cross-site tracking” and “Allow tracking cookies” are enabled (at least for vitalsource.com). 
  • Sometimes students will use the same material in classes that they used in previous terms and they receive notices that their access has expired. If this is the case, please contact Tier 2 Support. 

eCampus Contact Information 

To expedite troubleshooting access issues, contact inclusiveaccess@ecampus.com and include screenshots of the errors that you or your students are seeing.