IVCC Self Service Retention Alert Instructions

Submit a Retention Alert on Self-Service 

Submit using a Roster 

  • Log in to IVCC Self Service  
  • Select Faculty. 
  • Select a Course.  
  • Select the Roster tab. 
  • Mouse over a Student Name and the Student Profile will appear. 
  • Select View Full Profile. 
  • In the Student Profile Box select the link to Contribute Retention Information. 
  • Select Type of Issue 
    • Course Grade/Average Is Low 
    • Not Actively Participating in An Online Course 
    • Struggling Using Technology 
    • Student Has Not Accessed Materials/Books 
    • Student May Need Financial Aid Support for Classes 
    • Student May Need Support for Food Resources 
    • Student May Need Support for Housing/Shelter 
    • Student May Need Support with Transportation 
    • Student Not Attending an In-Person Class 
    • Student not Logging on to an Online Class 
  • Enter a Summary (Course # and brief summary) 
  • Add Detail notes 
  • Select Save 

Submit using Retention Alert Box 

  • Log in to IVCC Self Service  
  • Select Retention Alert. 
  • Select the Contribute Retention Info Tab 
  • Enter a Student Name.  
  • Select the Search Icon or the Enter Key. 
  • Select Type of Issue 
  • Enter a Summary (Course # and brief summary) 
  • Add Detail notes 
  • Select Save 

Review or Add to a Contribution 

  • Log in to IVCC Self Service  
  • Select Retention Alert. 
  • Select the My Contributions Tab 
  • Select View Details 
  • Review Details or Contribute using the Retention Case Follow Up textbox