Customer Service

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Exceptional Customer Service         NEW
Service is everyone’s job. An impression of the organization can be made at any time and with anyone. We need to make it consistent and positive with everyone we encounter. This session will focus on how to stay focused on solving the problem or meeting the customer’s needs without worrying about whom to blame or find fault with. We will introduce the meaning of “Moment of Truth” and you will be surprised by the impression it will make. Customers. Some days it feels like we can’t live with them, but we know without a doubt, we can’t live without them. CEU: .3
Wed 8:30-11:30 a.m.  Mar 24
1 Session         Donna Honold
CTC-125, IVCC         CEU-7701-03 $129 

Flying Above the Clouds      NEW
Life is a series of highs and lows and how you choose to handle it, is up to you. This session helps people recognize how they choose to respond to various situations, whether they are in our control or not. Attendees learn how to make the choice to fly high and work to achieve a clear vision of the future, which allows them to take responsibility for their actions and to focus on what really matters. It’s easy to blame others and make excuses. But choosing to Fly Above the Clouds will create a better work and home environment. CEU: .3

This session will focus on:

  • Impact of our attitude and behaviors on those around us
  • How to hold ourselves and others accountable
  • How to apply this model when developing/coaching others
  • How to use this model to move from problem-focused to solution-focused
  • The importance of the choices we make everyday

Wed 8:30-11:30 a.m.  Apr 28
1 Session         Donna Honold
CTC-125, IVCC         CEU-8109-04 $129 

For more information, contact Jennifer Sowers at (815) 224-0280 or jennifer_sowers@ivcc.edu.